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Table of contents |
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Please choose a topic below: |
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ORDERS/SHIPPING |
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When will the activation materials ship and how will I know? |
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When will my merchandise ship and how will I know? |
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How do I check the status of my order? |
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How can I track my order? |
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Can I ship my items to multiple addresses or retail locations? |
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When is the deadline for completing my order for activation materials? |
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I have lost my email containing my username and password. What do I do? |
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How do I know if my order was processed? |
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I want to change my prize selection, how can I do that? |
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I received my materials today, but I need more. How can I order more activation materials? |
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PROMOTION |
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What if I do not have sponsors at time of enrollment? |
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How soon do I receive my account information? |
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Can I enroll more than once? |
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What is Add a Sponsor and How many sponsors can I add? |
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How do I add a sponsor? |
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Can a sponsor offer both in-store (POP entry box) and online sweepstakes entries? |
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If we opt to use the prize as a consumer sweepstakes prize, should we draw our own local winner? |
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We lost our pre-paid airbills to return our entry forms or we never received the pre-paid airbills to return our entries. What do we do? |
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Last year, it took a long time for a local sweeps winner to be selected. What happens to the prize if no winner can be selected (after three attempts)? |
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Our sponsors have multiple locations, can we get multiple/additional activation materials? |
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Are there any national advertiser restrictions? |
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How do I know what fields are mandatory on the enrollment form? |
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How do I know if my enrollment was successful? |
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When will a programming grid be available? |
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What is the key programming for 25 Days of Christmas this year? |
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DOWNLOADS |
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What is the Downloads section? |
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How do I download support materials? |
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ACCOUNT INFORMATION |
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How do I check the status of my order? |
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My account has been locked out. What do I need to do to reset it? |
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Why am I not able to enroll? |
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I have lost my email containing my username and password. What do I do? |
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How can I edit my contact information? |
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How do I recover my username? |
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How do I recover my Password? |
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How do I opt out of from receiving correspondence? |
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How can I edit my order? |
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Can I change my password? |
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I am having a hard time accessing the website and need some help? |
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How do I Logoff? |
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When will the activation materials ship and how will I know? |
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We will begin shipping in mid-November. Please allow 1-2 weeks from this date to receive materials. You will receive a shipping confirmation email with tracking numbers as soon as your order ships from the fulfillment center |
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When will my merchandise ship and how will I know? |
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Please allow 4 - 6 weeks for the delivery of your merchandise once you have submitted your spot verification information (for non sweepstakes prizes). You will receive a shipping confirmation email with tracking numbers as soon as your order ships from the fulfillment center. |
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How do I check the status of my order? |
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When your order ships, you will receive a shipping confirmation, with the tracking information. If you have not received a shipping confirmation within 2-4 weeks of your order completion, please contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 110. |
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How can I track my order? |
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You will receive your tracking information when your order has left the fulfillment center. A shipment email will contain the tracking information and links to the courier's site to track your package. |
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Can I ship my items to multiple addresses or retail locations? |
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No. You will only be allowed to ship to an affiliate address. . |
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When is the deadline for completing my order for activation materials? |
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Materials are available on a limited first come, first serve basis. We encourage you to secure sponsors early to ensure receipt of activation materials. |
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I have lost my email containing my username and password. What do I do? |
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Contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 110 for assistance. To verify your identity we will need your full name, email address, and your affiliate representative contact name. You can also use the ‘forgot password’ option on the login screen. |
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How do I know if my order was processed? |
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You will receive an order confirmation email listing your order information. If you do not receive this confirmation email please contact customer support. |
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I want to change my prize selection, how can I do that? |
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Please locate your enrollment confirmation email and forward that to Jeff Taratoot jtaratoot@hothouseinc.com or Tommy Lam tommy.lam@disney.espn.com, and please indicate which new prize that you would prefer. |
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I received my materials today, but I need more. How can I order more activation materials? |
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Login to “My Account” on www.abcfamily25daysofchristmas.com, and then click on the “Add Sponsor” tab. Activation materials are provided on a limited, first come, first served basis. |
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What if I do not have sponsors at time of enrollment? |
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You can pre-enroll without a sponsor. However, your activation materials will not be shipped until all complete sponsor information has been entered. You can comeback at a later time and add additional sponsors. You must use your login account information if you choose to add a sponsor after your initial enrollment. |
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How soon do I receive my account information? |
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You will receive your account login information (including your username and password) immediately after enrollment. |
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Can I enroll more than once? |
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No, enrollment is a one-time only process per affiliate. |
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What is Add Sponsor and How many sponsors can I add? |
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The site will allow users to add multiple sponsors. By filling out the sponsor information form you are adding a sponsor. You must already be enrolled to add a sponsor. You can add as many sponsors as you like. |
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How do I add a sponsor? |
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By filling out the sponsor information form you are adding a sponsor for a promotion. Click on the Add Sponsor tab to start this process. |
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Can a sponsor offer both in-store (POP entry box) and online sweepstakes entries? |
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A sponsor can offer local consumer sweepstakes entries via the in-store POP entry box and have the option of hosting their own website for local consumer sweepstakes entries. However, it will be the market’s responsibility to send all entries to Hothouse, Inc. when the promotion is over. Please wait for the pre-marked return airbills that will be sent you to at the end of the promotion. Please send all entries to Hothouse, Inc., 90 Fairlie Street, Suite 100, Atlanta, GA 30303 – Include system name, contact information, indicate 25DAYSOFCHRISTMAS SWEEPSTAKES and promotion code (if applicable). The online sweepstakes website (www.25daysofchristmassweeps.com) is only used for national sweepstakes entries (as an alternate form of entry). |
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If we opt to use the prize as a consumer sweepstakes prize, should we draw our own local winner? |
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No. As the promotion window is nearing a close, you will receive pre-paid airbills which includes your system code. Please use those airbills to return your entry forms to Hothouse, Inc., who will be qualifying and selecting the local market winner. |
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We lost our pre-paid airbills to return our entry forms or we never received the pre-paid airbills to return our entries. What do we do? |
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Please contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 110 for assistance. |
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Last year, it took a long time for a local sweeps winner to be selected. What happens to the prize if no winner can be selected (after three attempts)? |
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As stated in the rules, Hothouse, Inc. will make three attempts to qualify a local sweeps winner in your market. After three attempts, the prize will be sent to the participating affiliate. The affiliate can use the prizing as an internal or advertiser incentive. |
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Our sponsors have multiple locations, can we get multiple/additional activation materials? |
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Yes, however if there are over 15 retail locations per sponsor, please contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 110 for assistance. |
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Are there any national advertiser restrictions? |
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There are no national advertiser restrictions for the 25 Days of Christmas promotion. Note: Organizations with a specific religious or political affiliation (i.e. Christian bookstores, candidates for public office, etc.) cannot be offered sponsorship of ABC Family local ad sales promotions. |
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How do I know what fields are mandatory on the enrollment form? |
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The system will tell you if you have omitted any mandatory fields. |
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How do I know if my enrollment was successful? |
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You will receive an email confirming your enrollment. You can also check to see which promotions you have enrolled in by going to the My Account section of the site. |
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When will a programming grid be available? |
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In November your reps will have a tentative grid or you can log on to the Affiliate Zone to download the December grid. Please note that programming schedule is subject to change.
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What is the key programming for 25 Days of Christmas this year?
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ABC Family’s 11th annual “25 Days of Christmas” programming event, will feature over two hundred hours of holiday-themed entertainment for the whole family from December 1- 25. In addition to classic holiday favorites like “Rudolph ’’s Shiny New Year,”, “Frosty’s Winter Wonderland” and “Santa Claus is Comin ’’ to Town,”, this year's holiday event will also feature an all new holiday special, “A Miser Brothers Christmas,”, the sequel to the holiday favorite “A Year Without a Santa Claus.”. In addition, ABC Family presents the new original movie “Snow 2 Brain Freeze” starring Tom Cavanaugh and Ashley Williams, the sequel to our highly successful “Snow” as well as the basic cable premieres of “The Chronicles of Narnia” and “Cars.”. And again this year, Christmas comes early with “Countdown to 25 Days of Christmas,”, which adds fifteen additional days of holiday programming. Note: Programming is subject to change. |
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What is the Downloads section? |
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An area where affiliates can download high resolution supporting print material. Taggable tune-in and sweepstakes spots can be downloaded from our Affiliate Zone at www.affiliate.disney.espn.com. |
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How do I download support materials? |
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Right click on the graphic you want to save, Select "Save As", Choose the location on your PC you want to file to reside, Re-name the file, and Select "OK ". |
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How do I check the status of my order? |
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When your order ships, you will receive a shipping confirmation, with the tracking information. If you have not received a shipping confirmation within 2-4 weeks of your order completion, please contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 110. |
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My account has been locked out. What do I need to do to reset it? |
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The system will automatically disable your account if someone tries to log in repeatedly with an incorrect password or username after five (5) attempts. An account lockout will not affect your merchandise eligibility, but you will not be able to log in until your account has been reset. Simply contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 110 and give the username and password, which was supplied to you in your participation notification email. We will also need your full name and email address. After this has been verified, customer service will reset your account. |
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Why am I not able to enroll? |
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You have omitted fields that are mandatory. Please see system message for the fields that have been omitted. You must fill in all mandatory fields before you are able to enroll. |
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I have lost my email containing my username and password. What do I do? |
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Contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 110 for assistance. To verify your identity we will need your full name, email address, and the Affiliate representative contact name. |
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How can I edit my contact information? |
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You can edit your account information in the My Account section. |
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How do I recover my username? |
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You must contact customer support to recover your username if you feel your username is incorrect or not working. |
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How do I recover my Password? |
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You must contact customer support to recover your password if you feel your username is incorrect or not working. |
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How do I opt out of from receiving correspondence? |
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If you would like to discontinue receiving programming/promotional emails from the 25 Days of Christmas promotion, simply send an e-mail to optout-affiliate@abcfamily25daysofchristmas.com. |
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How can I edit my order? |
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Please contact customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 110 for assistance
if you need to edit an order which has already been placed. |
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Can I change my password? |
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No. Usernames and passwords cannot be changed. |
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I am having a hard time accessing the website and need some help? |
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Please contact customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 110 for assistance. |
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How do I Logoff? |
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You can end your session by closing your browser or clicking Log out on any page. If using a public computer, it is important to always sign out at the end of a session for increased security. This HELP section was created to provide you with an immediate answer to your question. If you are unable to find an answer to your question in this section please contact customersupport@abcfamily25daysofchristmas.com for additional assistance.
NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement must be sent to Service Provider's Designated Agent. |
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TERMS