When will the activation materials ship and how will I know?
We will begin shipping in early November. Please allow 1-2 weeks from this date to receive materials. You will receive a shipping confirmation email with tracking numbers as soon as your order ships from the fulfillment center.
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How and when can I select my merchandise?
After your enrollment has been approved, you will receive an Email Confirmation containing your username and password to return to www.abcfamily25daysofchristmas.com to select your merchandise.
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I am in the Shop Cart. Why is the system requesting for me to indicate which prize I would like to use as my “local sweepstakes prize”?
During the enrollment process, you had indicated that you will be running the promotion as a local consumer sweepstakes. Due to the fact that you have multiple prizing, the system needs to designate one of the prizing bundles as a local consumer sweepstakes prize. Additionally, the POPs that you have ordered will be appropriately stickered with that prize.
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When will my merchandise ship and how will I know?
Please allow 4 - 6 weeks for the delivery of your merchandise once you have submitted your spot verification information (for non sweepstakes prizes). You will receive a shipping confirmation email with tracking numbers as soon as your order ships from the fulfillment center.
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How do I check the status of my order?
When your order ships, you will receive a shipping confirmation, with the tracking information. If you have not received a shipping confirmation within 2-4 weeks of your order completion, please contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120.
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How can I track my order?
You will receive your tracking information when your order has left the fulfillment center. A shipment email will contain the tracking information and links to the courier's site to track your package.
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Can I ship my items to multiple addresses or retail locations?
No. You will only be allowed to ship to an affiliate address.
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When is the deadline for completing my order for activation materials?
Materials are available on a limited first come, first serve basis. We encourage you to secure sponsors early to ensure receipt of activation materials.
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I have lost my email containing my username and password. What do I do?
Contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120 for assistance. To verify your identity we will need your full name, email address, and your affiliate representative contact name.
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How do I know if my order was processed?
You will receive an order confirmation email listing your order information. If you do not receive this confirmation email please contact customer support.
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How can I change my prize selection?
For Consumer Sweepstakes users, prizing may not be changed once POP has shipped out. For all other users, prizing may be changed up until the time affidavits are submitted. To do so, please locate your enrollment confirmation email and forward that to swong@hothouseinc.com and seema.thakker@espn.com and indicate which new prize you would prefer.
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I received my materials today, but I need more. How can I order more activation materials?
Login to “My Account” on www.abcfamily25daysofchristmas.com, and then click on the “Add Sponsor” tab. Activation materials are provided on a limited, first come, first served basis
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What if I do not have sponsors at time of enrollment?
You can pre-enroll without a sponsor. However, your activation materials will not be shipped until all complete sponsor information has been entered. You can come back at a later time and add additional sponsors. You must use your login account information if you choose to add a sponsor after your initial enrollment.
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How soon do I receive my account information?
You will receive an email confirming your enrollment request immediately. Please allow up to three days for review and acceptance of your enrollment. Once accepted, you will receive an email containing your username and password for login.
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Can I enroll more than once?
No, enrollment is a one-time only process per affiliate.
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What is Add Sponsor and how many sponsors can I add?
The site will allow users to add multiple sponsors. By filling out the sponsor information form you are adding a sponsor. You must already be enrolled to add a sponsor. You can add as many sponsors as you like.
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How do I add a sponsor?
By filling out the sponsor information form you are adding a sponsor for a promotion. Click on the Add Sponsor tab to start this process.
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Can a sponsor offer both in-store (POP entry box) and online sweepstakes entries?
A sponsor can offer local consumer sweepstakes entries via the in-store POP entry box and have the option of hosting their own website for local consumer sweepstakes entries. However, it will be the market’s responsibility to send all entries to Hothouse, Inc. when the promotion is over. Please wait for the pre-marked return airbills that will be sent you to at the end of the promotion. Please send all entries to Hothouse, Inc., 621 North Ave. NE, Suite A-100, Atlanta, Georgia 30308 – Include system name, contact information, indicate 25DAYSOFCHRISTMAS SWEEPSTAKES and promotion code ABC-XXX (if applicable). The online sweepstakes website (www.25daysofchristmassweeps.com) is only used for national sweepstakes entries (as an alternate form of entry).
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If we opt to use the prize as a consumer sweepstakes prize, should we draw our own local winner?
No. As the promotion window is nearing a close, you will receive pre-paid airbills which includes your system code. Please use those airbills to return your entry forms to Hothouse, Inc., who will be qualifying and selecting the local market winner.
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We lost our pre-paid airbills to return our entry forms or we never received the pre-paid airbills to return our entries. What do we do?
Please contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120 for assistance.
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Last year, it took a long time for a local sweeps winner to be selected. What happens to the prize if no winner can be selected (after three attempts)?
As stated in the rules, Hothouse, Inc. will make three attempts to qualify a local sweeps winner in your market. After three attempts, the prize will be sent to the participating affiliate. The affiliate can use the prizing as an internal or advertiser incentive.
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Our sponsors have multiple locations. Can we get multiple/additional activation materials?
Yes, however if there are over 15 retail locations per sponsor, please contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120 for assistance.
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Are there any national advertiser restrictions?
There are no national advertiser restrictions for the 25 Days of Christmas promotion. Note: Organizations with a specific religious or political affiliation (i.e. Christian bookstores, candidates for public office, etc.) cannot be offered sponsorship of ABC Family local ad sales promotions.
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How do I know what fields are mandatory on the enrollment form?
The system will tell you if you have omitted any mandatory fields.
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How do I know if my enrollment was successful?
You will receive an email confirming your enrollment. You can also check to see which promotions you have enrolled in by going to the My Account section of the site.
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When will a programming grid be available?
In November your reps will have a tentative grid or you can log on to the Affiliate Zone to download the December grid. Please note that programming schedule is subject to change.
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What is the key programming for 25 Days of Christmas this year?
This year’s programming features the ABC Family Original Movie premiere of 12 Dates of Christmas. Amy Smart and Mark-Paul Gosselaar star in this fun romantic comedy about a young woman who re-lives the same first date on Christmas Eve over and over again. The network also airs its premiere of National Lampoon’s Christmas Vacation. The much anticipated Harry Potter Weekend will return with the airing of the first 5 Harry Potter movies, followed by the basic cable premiere of Harry Potter and the Half Blood Prince. Also featured is the ABC Family premiere of Up, along with many more Disney/Pixar favorites. Other returning holiday favorites include: The Santa Clause 1 & 3, Home Alone 2, Dr. Seuss’ How the Grinch Stole Christmas, The Polar Express, and Rankin-Bass classics The Year Without a Santa Claus and Santa Claus Is Comin’ to Town. Programming subject to change.
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When I enrolled, I did not sign up to receive the bonus prizing, but now I want to. How can I change my enrollment status for the additional spot commitment?
Contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120 to request changes to your bonus spot enrollment status
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What is the difference between the STOCKING STUFFER and UNDER THE TREE prizing?
STOCKING STUFFER prizes are $350 ARV and are available to systems with fewer than 100,000 subscribers. UNDER THE TREE prizes are $750 ARV and are available for systems with 100,000 or more subscribers. Prizing is not interchangeable (between Stocking Stuffer and Under the Tree) and is predetermined by the system based on your sub-count.
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Can I get an UNDER THE TREE prize if I am enrolled to receive a STOCKING STUFFER prize (or vice versa)?
Unfortunately, prizing is assigned based on subscriber count, so you cannot choose to receive prizes from the other category. If you’d like to receive additional prizes as well as your assigned prizing, you can choose to run additional tune-in spots and receive bonus prizing.
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What is the BONUS prize, and how can I get it?
During time of enrollment, you can opt-in to run 175 additional tune-in spots during the promotion window in order to receive the BONUS prize. The BONUS prize offered is an e-reader plus gift card.
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What is the Downloads section?
An area where affiliates can download high resolution supporting print material. Taggable tune-in and sweepstakes spots can be downloaded from our Affiliate Zone at www.affiliate.disney.espn.com
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How do I download support materials?
Right click on the graphic you want to save, Select "Save As,” choose the location on your PC you want to file to reside, re-name the file, and Select "OK.”
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How do I check the status of my order?
When your order ships, you will receive a shipping confirmation, with the tracking information. If you have not received a shipping confirmation within 2-4 weeks of your order completion, please contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120.
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My account has been locked out. What do I need to do to reset it?
The system will automatically disable your account if someone tries to log in repeatedly with an incorrect password or username after five (5) attempts. An account lockout will not affect your merchandise eligibility, but you will not be able to log in until your account has been reset. Simply contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120 and give the username and password that were supplied to you in your participation notification email. We will also need your full name and email address. After this has been verified, customer service will reset your account.
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Why am I not able to enroll?
You have omitted fields that are mandatory. Please see system message for the fields that have been omitted. You must fill in all mandatory fields before you are able to enroll.
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I just enrolled, and I do not have my username and password to login. What do I do?
Your enrollment is currently being processed. Once approved, you will receive an Email Confirmation containing your username and password to login to www.abcfamily25daysofchristmas.com.
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I have lost my email containing my username and password. What do I do?
Contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120 for assistance. To verify your identity we will need your full name, email address, and the Affiliate representative contact name.
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How can I edit my contact information?
You can edit your account information in the My Account section.
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How do I recover my username?
You must contact customer support to recover your username if you feel your username is incorrect or not working.
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How do I recover my password?
If you can remember your username, but not your password, you can use the “Forgot Password” link on the login page and a new password will be emailed to you shortly. If you cannot remember your username, you must contact customer support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120 to recover your password.
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How do I opt out of from receiving correspondence?
If you would like to discontinue receiving programming/promotional emails from the 25 Days of Christmas promotion, simply send an e-mail to optout-affiliate@abcfamily25daysofchristmas.com.
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How can I edit my order?
Please contact customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120 for assistance if you need to edit an order which has already been placed.
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Can I change my password?
No. Usernames and passwords cannot be changed.
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I am having a hard time accessing the website and need some help.
Please contact customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120 for assistance.
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How do I Logoff?
You can end your session by closing your browser or clicking Log out on any page. If using a public computer, it is important to always sign out at the end of a session for increased security.
This HELP section was created to provide you with an immediate answer to your question. If you are unable to find an answer to your question in this section please contact customersupport@abcfamily25daysofchristmas.com for additional assistance.
NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement must be sent to Service Provider's Designated Agent.
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