HELP     Table of contents     Please choose a topic below:     ORDERS/SHIPPING     When will the activation materials ship and how will I know?     How and when can I select my merchandise?     I am in the Shop Cart, why is the system requesting for me to indicate which prize I would like to use as my Consumer Sweeps Prize     When will my merchandise ship and how will I know?     How do I check the status of my order?     How can I track my order?     Can I ship my items to multiple addresses or retail locations?     When is the deadline for completing my order for activation materials?     I have lost my email containing my username and password. What do I do?     How do I know if my order was processed?     I want to change my prize selection, how can I do that?     I received my materials today, but I need more. How can I order more activation materials?     PROMOTION     What if I do not have sponsors at time of enrollment?     How soon do I receive my account information?     Can I enroll more than once?     What is Add a Sponsor and How many sponsors can I add?     How do I add a sponsor?     Can a sponsor offer both in-store (POP entry box) and online sweepstakes entries?     If we opt to use the prize as a consumer sweepstakes prize, should we draw our own local winner?     We lost our pre-paid airbills to return our entry forms or we never received the pre-paid airbills to return our entries. What do we do?     Last year, it took a long time for a local sweeps winner to be selected. What happens to the prize if no winner can be selected (after three attempts)?     Our sponsors have multiple locations, can we get multiple/additional activation materials?     Are there any national advertiser restrictions?     How do I know what fields are mandatory on the enrollment form?     How do I know if my enrollment was successful?     When will a programming grid be available?     What is the key programming for 25 Days of Christmas this year?     DOWNLOADS     What is the Downloads section?     How do I download support materials?     ACCOUNT INFORMATION     How do I check the status of my order?     My account has been locked out. What do I need to do to reset it?     Why am I not able to enroll?     I enrolled but I do not have a username and password to login. What do I do?     I have lost my email containing my username and password. What do I do?     How can I edit my contact information?     How do I recover my username?     How do I recover my Password?     How do I opt out of from receiving correspondence?     How can I edit my order?     Can I change my password?     I am having a hard time accessing the website and need some help?     How do I Logoff?   back to top   When will the activation materials ship and how will I know?     We will begin shipping in mid-November. Please allow 1-2 weeks from this date to receive materials. You will receive a shipping confirmation email with tracking numbers as soon as your order ships from the fulfillment center back to top     How and when can I select my merchandise?     After your enrollment has been approved, you will receive an Email Confirmation containing your username and password to return to www.abcfamily25daysofchristmas.com to select your merchandise.   back to top   I am in the Shop Cart, why is the system requesting for me to indicate which prize I would like to use as my “local sweepstakes prize?     During the enrollment process, you had indicated that you will be running the promotion as a local consumer sweepstakes. Due to the fact that you have multiple prizing, the system needs to designate one of the prizing bundles as a local consumer sweepstakes prize. Additionally, the POPs that you have ordered will be appropriately stickered with that prize.   back to top   When will my merchandise ship and how will I know?     Please allow 4 - 6 weeks for the delivery of your merchandise once you have submitted your spot verification information (for non sweepstakes prizes). You will receive a shipping confirmation email with tracking numbers as soon as your order ships from the fulfillment center.   back to top   How do I check the status of my order?     When your order ships, you will receive a shipping confirmation, with the tracking information. If you have not received a shipping confirmation within 2-4 weeks of your order completion, please contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120.   back to top   How can I track my order?     You will receive your tracking information when your order has left the fulfillment center. A shipment email will contain the tracking information and links to the courier's site to track your package.   back to top   Can I ship my items to multiple addresses or retail locations?     No. You will only be allowed to ship to an affiliate address. .   back to top   When is the deadline for completing my order for activation materials?     Materials are available on a limited first come, first serve basis. We encourage you to secure sponsors early to ensure receipt of activation materials.   back to top   I have lost my email containing my username and password. What do I do?     Contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120 for assistance. To verify your identity we will need your full name, email address, and your affiliate representative contact name. You can also use the ‘forgot password’ option on the login screen.   back to top   How do I know if my order was processed?     You will receive an order confirmation email listing your order information. If you do not receive this confirmation email please contact customer support.   back to top   I want to change my prize selection, how can I do that?     For Consumer Sweepstakes users, prizing may not be changed once POP has shipped out. For all other users, prizing may be changed up until the time affidavits are submitted. To do so, please locate your enrollment confirmation email and forward that to swong@hothouseinc.com and joseph.a.hanna@disney.espn.com and please indicate which new prize that you would prefer.   back to top   I received my materials today, but I need more. How can I order more activation materials?     Login to “My Account” on www.abcfamily25daysofchristmas.com, and then click on the “Add Sponsor” tab. Activation materials are provided on a limited, first come, first served basis.   back to top   What if I do not have sponsors at time of enrollment?     You can pre-enroll without a sponsor. However, your activation materials will not be shipped until all complete sponsor information has been entered. You can comeback at a later time and add additional sponsors. You must use your login account information if you choose to add a sponsor after your initial enrollment.   back to top   How soon do I receive my account information?     You will receivean email confirming your enrollment request immediately. Please allow up to 3 Days for review and acceptance of your enrollment. Once accepted, you will receive an email containing your username and password for login.   back to top   Can I enroll more than once?     No, enrollment is a one-time only process per affiliate.   back to top   What is Add Sponsor and How many sponsors can I add?     The site will allow users to add multiple sponsors. By filling out the sponsor information form you are adding a sponsor. You must already be enrolled to add a sponsor. You can add as many sponsors as you like.   back to top   How do I add a sponsor?     By filling out the sponsor information form you are adding a sponsor for a promotion. Click on the Add Sponsor tab to start this process.   back to top   Can a sponsor offer both in-store (POP entry box) and online sweepstakes entries?     A sponsor can offer local consumer sweepstakes entries via the in-store POP entry box and have the option of hosting their own website for local consumer sweepstakes entries. However, it will be the market’s responsibility to send all entries to Hothouse, Inc. when the promotion is over. Please wait for the pre-marked return airbills that will be sent you to at the end of the promotion. Please send all entries to Hothouse, Inc., 90 Fairlie Street, Suite 100, Atlanta, GA 30303 – Include system name, contact information, indicate 25DAYSOFCHRISTMAS SWEEPSTAKES and promotion code (if applicable). The online sweepstakes website (www.25daysofchristmassweeps.com) is only used for national sweepstakes entries (as an alternate form of entry).   back to top   If we opt to use the prize as a consumer sweepstakes prize, should we draw our own local winner?     No. As the promotion window is nearing a close, you will receive pre-paid airbills which includes your system code. Please use those airbills to return your entry forms to Hothouse, Inc., who will be qualifying and selecting the local market winner.   back to top   We lost our pre-paid airbills to return our entry forms or we never received the pre-paid airbills to return our entries. What do we do?     Please contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120 for assistance.   back to top   Last year, it took a long time for a local sweeps winner to be selected. What happens to the prize if no winner can be selected (after three attempts)?     As stated in the rules, Hothouse, Inc. will make three attempts to qualify a local sweeps winner in your market. After three attempts, the prize will be sent to the participating affiliate. The affiliate can use the prizing as an internal or advertiser incentive.   back to top   Our sponsors have multiple locations, can we get multiple/additional activation materials?     Yes, however if there are over 15 retail locations per sponsor, please contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120 for assistance.   back to top   Are there any national advertiser restrictions?     There are no national advertiser restrictions for the 25 Days of Christmas promotion. Note: Organizations with a specific religious or political affiliation (i.e. Christian bookstores, candidates for public office, etc.) cannot be offered sponsorship of ABC Family local ad sales promotions.   back to top   How do I know what fields are mandatory on the enrollment form?     The system will tell you if you have omitted any mandatory fields.   back to top   How do I know if my enrollment was successful?     You will receive an email confirming your enrollment. You can also check to see which promotions you have enrolled in by going to the My Account section of the site.   back to top   When will a programming grid be available?     In November your reps will have a tentative grid or you can log on to the Affiliate Zone to download the December grid. Please note that programming schedule is subject to change.   back to top   What is the key programming for 25 Days of Christmas this year?     ABC Family’s 13th annual 25 Days of Christmas programming event returns featuring over 200 hours of holiday-themed entertainment for the whole family from December 1-25. This year's programming features the ABC Family Original Special, The Gruffalo - an animated special based on the children's book by Julia Donaldson, which tells the story of a mouse's adventure in a forest. It will feature the voices of Robbie Coltrane and Helena Bonham Carter, both of Harry Potter fame. ABC Family will also present the basic cable premieres of Disney-PIXAR's Academy Award®-winning Wall-E, Santa Clause, The Nightmare Before Christmas and Puff the Magic Dragon ( TV Special). Returning for the first time in two years is Dr. Seuss' How the Grinch Stole Christmas. The network will also feature the Harry Potter weekend, Pixar titles (Cars, Incredibles, Ratatouille, Pixar Short Films, as well as Rankin-Bass holiday favorites such as Rudolph's Shiny New Year, Frosty's Winter Wonderland and Santa Claus is Comin' to Town. And again this year, Christmas comes early with Countdown to 25 Days of Christmas, which adds 16 additional days of holiday programming. Note: Programming is subject to change.   back to top   What is the Downloads section?     An area where affiliates can download high resolution supporting print material. Taggable tune-in and sweepstakes spots can be downloaded from our Affiliate Zone at www.affiliate.disney.espn.com.     How do I download support materials?     Right click on the graphic you want to save, Select "Save As", Choose the location on your PC you want to file to reside, Re-name the file, and Select "OK ".     How do I check the status of my order?     When your order ships, you will receive a shipping confirmation, with the tracking information. If you have not received a shipping confirmation within 2-4 weeks of your order completion, please contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120.   back to top   My account has been locked out. What do I need to do to reset it?     The system will automatically disable your account if someone tries to log in repeatedly with an incorrect password or username after five (5) attempts. An account lockout will not affect your merchandise eligibility, but you will not be able to log in until your account has been reset. Simply contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120 and give the username and password, which was supplied to you in your participation notification email. We will also need your full name and email address. After this has been verified, customer service will reset your account.   back to top   Why am I not able to enroll?     You have omitted fields that are mandatory. Please see system message for the fields that have been omitted. You must fill in all mandatory fields before you are able to enroll.     I just enrolled, and I do not have my username and password to login. What do I do?     Your enrollment is currently being processed. Once approved, you will receive an Email Confirmation containing your username and password to login to www.abcfamily25daysofchristmas.com.     I have lost my email containing my username and password. What do I do?     Contact Customer Support at customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120 for assistance. To verify your identity we will need your full name, email address, and the Affiliate representative contact name.   back to top   How can I edit my contact information?     You can edit your account information in the My Account section.     How do I recover my username?     You must contact customer support to recover your username if you feel your username is incorrect or not working.     How do I recover my Password?     You must contact customer support to recover your password if you feel your username is incorrect or not working.   back to top   How do I opt out of from receiving correspondence?     If you would like to discontinue receiving programming/promotional emails from the 25 Days of Christmas promotion, simply send an e-mail to optout-affiliate@abcfamily25daysofchristmas.com.     How can I edit my order?     Please contact customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120 for assistance if you need to edit an order which has already been placed.     Can I change my password?     No. Usernames and passwords cannot be changed.     I am having a hard time accessing the website and need some help?     Please contact customersupport@abcfamily25daysofchristmas.com or (404) 223-5100 ext. 120 for assistance.     How do I Logoff?     You can end your session by closing your browser or clicking Log out on any page. If using a public computer, it is important to always sign out at the end of a session for increased security. This HELP section was created to provide you with an immediate answer to your question. If you are unable to find an answer to your question in this section please contact customersupport@abcfamily25daysofchristmas.com for additional assistance. NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement must be sent to Service Provider's Designated Agent.     back to top
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